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Training Instructor II (Branch Operations)
To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/or weekends. Provide support to branch to meet the business need. Work under minimal supervision; may lead projects.
- Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
- Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
- Create reference and support tools that reinforce training
- Develop and enhance training content and technique to ensure that learning objectives meet training requirements
- Facilitate classroom interactions to ensure optimum engagement levels from participants
- Identify and recommend new and novel training approaches and modalities
- Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)
- Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings
- Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods
- Manage preparation of training materials, resources and course content from conception through production stages
- Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training
- Respond to and resolve training related issues and inquiries
- Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved
- Train employees on the concepts, products, policies, procedures and equipment used in the position
- Conduct research and analysis of requirements and processes
- Identify and develop recommendations for business process improvement
- Measure, develop, mentor and counsel trainees
- Serve as subject matter expert regarding business functions, systems, policies and/or procedures
- Set performance standards and expectations
- Perform other duties as assigned
- Ability to adapt to fluctuating work-flow
- Ability to compile, organize and present information clearly and concisely
- Experience in classroom instruction and/or facilitation for individuals or groups
- Experience in working and participating in cross-functional, multi-dimensional teams and projects
- Advanced organizational, planning and time management skills
- Advanced skill capturing and translating processes and requirements into easily understood terms
- Advanced skill speaking and/or presenting in front of groups in a professional setting
- Advanced skill to successfully influence, lead and/or guide others towards goals
- Advanced verbal and written communication skills
- Effective database and presentation software skills
- Effective research, analytical, and problem solving skills
- Effective skill collaborating with various external and internal technical and/or functional contacts
- Effective skill communicating with all levels within an organization
- Effective skill in assessing organizational training needs and researching topics for course development
- Effective skill interacting tactfully and effectively in difficult situations
- Effective word processing and spreadsheet software skills
- Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience
Desired Qualifications
- Experience in multi-media training
- Working knowledge of Navy Federal products, services, programs, policies and procedures
- Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
- Working knowledge of banking/financial industry standards and practices
- Valid Passport
- Valid Drivers License
Hours: Monday - Friday, 8:00AM - 4:30PM (Hybrid, extensive travel including overseas)
Location: 4 Concourse Pkwy, Suite #100 Sandy Springs, GA 30328
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
- FORTUNE 100 Best Companies to Work For® 2025
- Yello and WayUp Top 100 Internship Programs
- Computerworld® Best Places to Work in IT
- Newsweek Most Loved Workplaces
- 2025 PEOPLE® Companies That Care
- Newsweek Most Trustworthy Companies in America
- Military Times 2025 Best for Vets Employers
- Best Companies for Latinos to Work for 2025
- Forbes® 2025 America’s Best Large Employers
- Forbes® 2025 America's Best Employers for New Grads
- Forbes® 2025 America's Best Employers for Tech Workers
- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2025 Handshake Early Talent Award
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
