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Financial Service Specialist 1 - Remote - Colorado
About the position
As a Financial Services Specialist at Nordstrom, you will serve as an Ambassador for the company, providing exceptional customer service in a fully remote environment. This role involves handling complex inbound inquiries related to various financial products and services, ensuring a high level of customer satisfaction while working autonomously. The position requires flexibility in scheduling, including weekend availability, and the ability to thrive in a virtual workspace.
Responsibilities
- Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products.
- Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions.
- Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations.
- Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments.
- Perform other duties as assigned.
Requirements
- 1+ years of experience in customer service.
- Ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience.
- A quiet, distraction-free, secure workspace.
- Ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership.
- A high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environment.
- Demonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitors.
- Ability to work with integrity and respect confidentiality.
- Ability to independently apply strong analytical, problem-solving and decision-making skills.
- Clear and professional communication skills with customers and co-workers, both verbally and written.
- Ability to work a flexible schedule based on department needs, including nights and weekends.
Benefits
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
