REGIONAL DIRECTOR OF OPERATIONS - REMOTE - PA, DC, MD

Chartwells Higher Education is seeking a self-motivated individual for a new Regional Director of Operations role for the Northeastern part of the Atlantic Region. This role provides hands-on leadership, driving operational excellence, financial performance, client satisfaction, and team development in a dynamic environment.

Requirements

  • Leads, manages, and inspires a diverse team of Resident District Managers, General Managers and/or Director of Dining Services, and their teams, to ensure service excellence.
  • Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
  • Serves on regional leadership team and regularly communicates to share best practices, mitigate risks, champion diversity, and build community.
  • Owns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners.
  • Makes decisions grounded in balance of risk/reward and short/long term implications.
  • Supports RVP in setting cultural tone in region. Meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment.
  • Serves as representative/brand ambassador of the Chartwells team to senior clients in territory and acts as escalation point.
  • Works with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.).
  • Collaborates with key partners to support regional initiatives.
  • Ensures compliance with QA and food safety policies, along with completing all reporting on time.
  • Champions development in partnership with RVP within the region. Conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills. Has full understanding of all roles in operation.
  • Owns the financial results/P&L for assigned territory and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes.
  • Ensures consistent and fair administration of all policies and procedures.
  • Recognizes and anticipates marketplace trends and participates in regional strategic planning meetings.

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...