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Area Coach, Saucy! by KFC - Jacksonville, FL
This a Full Remote job, the offer is available from: United States, Florida (USA)
You’ll coach and develop Saucy! Experience Directors (SEDs), partner with cross-functional leaders, and hold the line on execution, profitability, and guest experience. Your mission: grow people, grow sales, protect profitability, and make every guest’s visit unforgettable.
Your Day-to-day Mission:
Driving Multi-Unit Excellence
- Lead 8-10 restaurants in your assigned market, ensuring peak performance in sales, profitability, and operational execution.
- Create and deliver market action plans that align with brand goals and drive measurable results.
- Execute new product launches, system rollouts, and operational initiatives flawlessly across your market.
- Monitor key metrics (sales, labor, COGS, guest experience, speed of service) and coach teams to exceed targets.
- Hire, develop, and inspire high-performing SEDs who can build winning teams in their restaurants.
- Foster a culture of inclusion, recognition, and accountability across all locations.
- Conduct regular in-market visits to assess performance, deliver coaching, and celebrate wins.
- Identify future leaders and create development plans to fuel Saucy!’s growth.
- Protect the brand by ensuring all restaurants meet or exceed food safety, cleanliness, and service standards.
- Champion guest-obsessed behaviors—turning great visits into repeat visits.
- Lead by example, modeling Saucy!’s service values every time you’re in a restaurant.
- Partner with SEDs to understand and act on P&L drivers—maximizing sales while controlling costs.
- Support accurate forecasting, scheduling, and inventory management across all locations.
- Identify and resolve performance gaps quickly to protect market profitability.
- Ensure market-level decisions align with company goals and long-term growth strategies.
In this role, you will manage and inspire 8-10 Saucy! Experience Directors (SED) within your assigned market. You’ll work in close partnership with cross-functional leaders, including:
- Field Operations & Training – to ensure brand standards and readiness across all locations.
- Marketing – to execute local and national campaigns that drive traffic and awareness.
- IT & Digital – to support technology adoption and operational systems.
- Finance – to review and act on P&L performance and budgeting needs.
- HR/People & Culture – to recruit, develop, and retain top talent.
- Facilities & R&M – to resolve repair and maintenance issues quickly and cost-effectively.
- Food Safety & Quality Assurance – to uphold the highest standards in food handling, sanitation, and compliance.
- Food Innovation – to execute menu innovation, new product rollouts, and culinary standards in-market.
- Supply Chain – to ensure consistent availability of ingredients, packaging, and supplies for uninterrupted operations.
Experience & Education
- 5–7+ years in restaurant operations, including 3+ years in multi-unit leadership preferred.
- Proved track record of developing leaders and improving operational performance.
- Strong P&L management and business acumen.
- Bachelor’s degree preferred; equivalent experience considered.
- Leader of Leaders – You inspire SEDs to bring their A-game every day and deliver exceptional results.
- Strategic Driver – You can see the big picture while executing the details that matter.
- People-First Mindset – You believe great results start from great teams.
- Analytical & Action-Oriented – You know your numbers and move fast to close performance gaps.
- Culture Builder – You set the tone for energy, recognition, and accountability in every restaurant.
- Bold decision making, relentless in your standards, and passion for growth.
- Comfortable in a fast-paced, high-change environment with ambitious goals.
- All-in on building the best restaurant teams in the business.
- Work-hard, play-hard: Saucy! by KFC is proud to offer industry-leading benefits to our talent…
- Competitive Salary + Bonus Eligibility
- 4 Weeks’ Vacation + Additional PTO
- 401K with 6% Match
- Comprehensive Medical, Dental & Vision Benefits
- Career Growth & Leadership Development
- Discounts on vehicles, phones, gym memberships, and more!
At Yum!, one of our core values is to Believe in ALL People. This means seeing the value in everyone and unlocking their full potential to be their best self. YUM! Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC (“YRSG”) and Yum Connect, LLC (“Yum Digital and Technology”)(collectively, “Yum”) is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Yum! is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.
This posting will be open for a minimum of two weeks. Applications will be accepted on an ongoing basis until a candidate is selected.
Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official career pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps.
Yum! Brands, Inc., based in Louisville, Kentucky, and its subsidiaries franchise or operate a system of over 59,000 restaurants in more than 155 countries and territories under the company’s concepts – KFC, Taco Bell, Pizza Hut and Habit Burger & Grill. The Company's KFC, Taco Bell and Pizza Hut brands are global leaders of the chicken, Mexican-style food, and pizza categories, respectively. Habit Burger & Grill is a fast casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. In 2024, Yum! was named to the Dow Jones Sustainability Index North America, and the company was recognized among TIME Magazine’s list of Best Companies for Future Leaders, Newsweek’s list of America’s Most Responsible Companies and USA Today’s America’s Climate Leaders. Yum! also received widespread recognition in 2023, including being listed on the Bloomberg Gender-Equality Index; and Forbes’ list of America’s Best Employers for Diversity. In addition, KFC, Taco Bell and Pizza Hut brands were ranked in the top five of Entrepreneur’s Top Global Franchises Ranking for 2023.