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Experienced Customer Service Representative – Remote Opportunity at careerzynith
**Job Title:** Experienced Customer Service Representative – Remote Opportunity at careerzynith
**Job Summary:**
Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! careerzynith is seeking an experienced Customer Service Representative to join our team in a remote capacity. As a key member of our customer-facing team, you will be responsible for providing top-notch support to our customers, resolving issues, and driving sales growth. If you're a motivated, results-driven individual with excellent communication skills and a customer-first mindset, we want to hear from you!
**About careerzynith:**
careerzynith is a global leader in electrical and digital building infrastructures, with a rich history spanning over 150 years. Our purpose is to improve lives by transforming the spaces where people live, work, and meet with innovative, sustainable, and connected solutions. With a global presence in 180 countries and a revenue of €7 billion, we're a company that's committed to growth, innovation, and customer satisfaction.
**About careerzynith North and Central America:**
careerzynith North and Central America (careerzynith NCA) is a leading provider of electrical and digital building infrastructures in the region, with over 6,500 associates across 50 locations. We operate across six divisions, including Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting. Our commitment to customer satisfaction, innovation, and employee growth has earned us a reputation as a trusted partner in the industry.
**About careerzynith's Data Center Power and Control Division:**
Our Data Center Power and Control Division is a leader in the industry, with a portfolio of innovative solutions for data centers, building networks, and facility infrastructures. Our team of experts designs, manufactures, and markets world-class products that empower our customers to build a more productive and sustainable future.
**Job Responsibilities:**
As an experienced Customer Service Representative at careerzynith, you will be responsible for:
- Providing exceptional customer service via phone, email, and chat, resolving issues, and driving sales growth
- Processing orders, responding to customer inquiries, and expediting delivery of selected orders
- Researching and obtaining resolution of customer inquiries, tracking order activity, and alerting staff of potential delivery problems
- Fostering open communication internally and externally, championing creative change to improve processing and service levels
- Providing guidance and assistance to new or less experienced staff
- Performing other similar and related duties as required
**Requirements:**
- A.S. degree in business or related field, or equivalent combination of education and experience
- Minimum of three years' experience in a successful customer environment/position
- Experience with manufacturing or electrical industry required
- Experience with Salesforce, preferred
- Strong organizational and time management skills, close attention to detail, and ability to effectively handle multiple priorities
- Ability to work in a high-volume, fast-paced environment
- Strong computer skills, proficient with word processing, spreadsheet, and presentation software, email, and meeting management software
- Ability to use the internet and web-based resources efficiently and effectively
- Must be highly collaborative and able to work in a team-based environment
- Must have demonstrated exceptional customer service skills and a strong customer orientation
- Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization
- Ability to give and receive detailed/complex information in an understandable way
- Presentation and training experience is a plus
- Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions
**Preferred Qualifications:**
- Experience in Data Centers and extensive product knowledge is a plus, but not required
- Experience collaborating with sales required, exposure to Salesforce preferred
- Strong analytical skills and the ability to identify trends and establish proactive corrective actions
**What We Offer:**
- Competitive salary range: $38,000 - $48,000
- Comprehensive medical, dental, and vision coverage
- Distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group net
