Gardewine is a large transportation, warehousing, and Logistics Company with terminals across Canada and a strong history that dates back to the 1950’s. The most important aspect of our company’s operations is our dedicated people; our people will always be the source of our success and their safety and health will always come first.<br><br><strong>Job Title: </strong>Operations Supervisor<br><br><strong>Department: </strong>Terminal Operations<br><br><strong>Reports to: </strong>Terminal Manager<br><br><strong>Summary<br><br></strong>The Operations Supervisor is a hands-on position that assists the terminal manager with day-to-day operations of the terminal. Activities include but not limited to; overseeing dispatch, Dock operations and City P&D operations, ensuring business operations are efficient, effective and meet overall customer standards. Would work varying shifts of the operations to ensure processes are being followed and maintained.<br><br><strong>Duties And Responsibilities<br><br></strong><ul><li>Assists in leading the operations to the fullest capacity to meet the needs of customers </li><li>Provides positive customer service to all internal and external customers</li><li>Supervises, coach, teach and mentor employees in all areas of operations including safety, efficiency in runs, loading and unloading trucks, claim management, and equipment and yard management </li><li>Ensures staff levels are acceptable for optimal productivity and performance including coverage of dispatch and in lieu of Foreman as needed</li><li>Monitors freight movement to ensure maximum load factors and service levels to minimize claims</li><li>Communicates regularly with Terminal Manager on opportunities and risks to the business</li><li>Works with all employees to ensure smooth operations under all conditions</li><li>Participates and performs in other dock and dispatch duties as required </li><li>Performs all other duties as assigned and required</li><li>Tracks, monitors and reports on all key KPI’s that include productivity, utilization and service levels</li><li>Minimizes severity and frequency of accidents of contractors, drivers and dock personnel through risk identification process</li><li>Plans work schedules to ensure adequate staffing requirements</li><li>Develops and executes training plans for dock lead hand employees</li><li>Manages inventory of tools and supplies to reduce risk, loss and damage</li><li>Practices Safe work procedures and ensures the team does the same</li><li>Assists as needed in all areas that affect the operations goals and objectives; thereby, the company goals and objectives<br><br></li></ul><strong>Supervisory Responsibilities<br><br></strong><ul><li>Responsible for leading and managing the terminal team<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Ideally, candidates have 2-5 years operational experience</li><li>Ideally, 2–5 years with experience with CLI</li><li>Demonstrated leadership and organizational skills</li><li>Must be flexible and agile to react to the needs of the business</li><li>Excellent organizational skills with the ability to prioritize tasks</li><li>Able to work under pressure and manage critical and unplanned requirements</li><li>Strong interpersonal skills to foster and build working relationships with a diverse workforce, in addition to vendors, contractors, and suppliers. </li><li>Competent ability and capacity to get the job done through a hands on approach. </li><li>Experience using all Microsoft Office programs and logistics software</li><li>Working knowledge of WHMIS and the Health & Safety Act<br><br></li></ul><strong>Physical Requirements<br><br></strong><ul><li>You will be required to bend, stoop, stand, walk, turn, pivot, and stand for long periods</li><li>Must be able to operate dock power equipment; operation of power equipment on a regular daily basis</li><li>Lift up and move up to 50 pounds and adjust body position to maneuver</li><li>Need a good sense of balance with hand and foot coordination with ability to assess weights and judge distances and heights.</li><li>Ability to work in varying temperatures, depending upon season</li><li>Must wear PPE at all times<br><br></li></ul>As a member of the management team, it is the expectation that you are responsible for meeting the business needs, including working irregular hours and schedules from time to time.<br><br><em>At Gardewine, we are committed to continually improving our approach to building a diverse, inclusive, and value driven workplace. If you are excited about this role but your experiences do not align perfectly with our job description, we encourage you to apply regardless. You could just be the right candidate for this role or others! Gardewine is an equal opportunity employer and recognized as a Top Fleet Employer.</em>