Telephonic Triage Nurse Full Remote Job – (We Value Talent Like Yours)

Join a mission-driven healthcare team from the comfort of your home. As a Telephonic Triage Nurse, you'll guide patients through symptoms, concerns, and next steps with empathy and precision. We’re seeking professionals who are passionate about providing immediate, accurate clinical guidance over the phone, ensuring peace of mind and safe patient outcomes. This is a fully remote nursing role that allows you to use your clinical judgment and communication skills in a telephonic environment. You’ll handle incoming calls from patients and caregivers, perform comprehensive assessments, and offer guidance based on protocols, triage tools, and nursing expertise. You’ll work collaboratively with multidisciplinary teams to support continuity of care while providing a high standard of service. Our healthcare organization is committed to advancing access, equity, and compassion across the care continuum. As a diverse and inclusive employer, we empower employees to grow their careers and improve lives in a flexible, supportive, and digitally enabled workplace. Requirements: - Active, unrestricted RN license (multi-state compact license preferred) - Minimum 3 years of clinical experience in acute care, ER, urgent care, or family practice - Experience in telephonic triage or remote nursing strongly preferred - Strong clinical judgment and the ability to remain calm under pressure - Excellent verbal communication and documentation skills - Proficient with electronic health records and phone-based triage software - Located in the U.S. with a reliable internet connection and quiet work environment Responsibilities: - Manage incoming patient calls and assess symptoms using evidence-based protocols - Document triage outcomes and ensure proper referral or escalation when necessary - Collaborate with physicians, specialists, and care teams - Provide education and reassurance to patients and caregivers - Maintain confidentiality and adhere to HIPAA and nursing standards Benefits: - Competitive hourly pay ($36–$48/hour) - 100% remote schedule with flexible shifts - Comprehensive health, dental, and vision insurance - Paid time off and wellness days - Career growth support through training and certifications - Inclusive culture that values teamwork, empathy, and diversity How to Apply: To apply, submit your current resume and a short statement of interest. Qualified applicants will be contacted promptly for next steps. Don’t miss this opportunity to make a difference—right from home.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...