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Telephonic RN Clinical Triage Nurse, Anywhere
- 8221
Job Description
Overview HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, HarmonyCares Hospice, and Grace Hospice. Our Mission – To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision – Every patient deserves access to quality healthcare. Our Values – The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other. Why You Should Want to Work with Us- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time Paid
- Great Place to Work Certified
- Established in 11 states
- Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
- Prioritizes and responds promptly to each inbound phone call and voicemail received
- Adheres to daily availability expectations based on schedule
- Demonstrates exceptional customer service by addressing all inquiries, concerns, and needs with empathy, professionalism, and a solutions-oriented mindset
- Practices appropriate judgement when classifying whether the inbound interaction requires clinical triage or transfer to another care team member. Utilizes appropriate process when conducting necessary transfers
- Conducts thorough assessments of patients’ symptoms and medical history over the phone. Utilizes appropriate probing questions and EMR to gather information
- Uses evidence-based guidelines to make informed decisions about the urgency of patient conditions. Assigns the appropriate triage priority based on available information
- Utilizes correct judgement to identify when crisis intervention is required. Adheres to outlined protocols for connecting the patient to emergency services
- Educates patients, caregivers, and others on health maintenance, disease prevention, self-care, medications, and necessary follow-up steps per protocol
- Performs outbound phone calls to communicate providers orders on behalf of the provider
- Collaborates with the care team to ensure patient needs are met and follow-ups are appropriately completed
- Communicates effectively with patients and their families, addressing their concerns and providing emotional support
- Prioritizes and responds promptly to each inbound result received
- Practices appropriate judgement when classifying the urgency of a result and appropriate clinical information to convey to the provider
- Analyzes results data, identifying needs, patterns, and variances, and communicating findings to the provider
- Performs data entry for patient results and quality metrics per defined protocol
- Maintains clear and compassionate written and verbal communication with care team members
- Adheres to all company-established policies and procedures
- Meets required quality standards and productivity expectations
- Appropriately identifies, acknowledges, escalates, and/pr addresses patient complaints, grievances, and concerns promptly and effectively
- Collaborates with the care team members to promote quality patient care, satisfaction, and outcomes
- Participates in projects and quality improvement initiatives as assigned
- Additional duties as assigned by the Clinical Triage Manager and/or Director as related to clinical performance and outcomes
- Graduate of approved or accredited nursing education program as a Registered Nurse
- Current valid RN license. Must be able to obtain and maintain RN license within all service states within 6 months from hire
- Satisfactory completion of required nursing continued education requirements
- Ability to react decisively and quickly in urgent and emergent situations
- Strong comprehension of medical terminology and pharmaceuticals
- Demonstrated experience with multi-tasking
- Strong communication skills (written & spoken)
- Demonstrated proficiency in using electronic health records (HER) system
- Ability to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staff
- Ability to work remotely and independently
- Knowledge of basic principles, practices, and techniques in primary healthcare
- Strong organizational skills and attention to detail
- Conflict resolution skills
- Familiarity with Medicare and Medicaid insurances and programs
- 2+ years of experience as an RN
- Contact center experience
- Nurse triage experience
- Experience in Aprima (EHR)
- Multistate License (MSL)
