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Technical Service Representative (Portuguese / English speaking)
JOIN THE TEAM THAT’S POWERING PROGRESS Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide. Learn more about this role and how you can begin driving your career forward! Benefits: The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion. Choice of medical plans with prescription coverage Employer HSA contribution Dental & Vision Insurance Paid Parental Leave Short & Long-Term Disability Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance 401K with generous Company match & contribution Accrued Paid Time Off 12 Paid Holidays 8 hours paid volunteer time per year Robust employee wellness program Tuition assistance program & Dependent scholarship program On-site blood drives Voluntary employee groups open to all who wish to participate, including: Global Women’s Network, Emerging Professionals ERG, Multicultural ERG, Veterans ERG, Toastmasters Club, and more. Job Description: Receive calls from Allison Transmission distributor and dealer representatives regarding transmission concerns Manage technical case files by working with certified technicians on diagnosis and problem solving Advise distributor representatives of recommendations made Perform follow ups on existing cases and close cases as appropriate Identifying customers’ needs and complaints, clarify information, research every issue, and provide solutions Collaborate with other Allison Departments as necessary File and maintain all records and documentation in accordance with corporate retention policies. Receive calls from End-Users when requested to fill in for Customer Service Representatives and assist in providing them general information Other duties as assigned All TAC Cases are recorded with accurate data provided by the customer Identification of root cause, successful closure of TAC case Qualifications: High school diploma or equivalent preferred Specialized training and experience in the diagnosis/troubleshooting of major components (engines, transmissions, differentials), OEM training courses, Certification preferred. Vocational or Technical Certification in vehicle repair preferred Portuguese and English proficiency preferred 1-3 years of practical experience with vehicle maintenance Strong Phone and Verbal Communication along with active Listening Mechanically inclined and possess a strong understanding of vehicle maintenance and repair Analytical thinking/Problem solving Previous customer service experience Demonstrates excellent written communication Good understanding of Microsoft Office Geographic Coverage: based in Indianapolis, IN; supporting Brazil People Component Work in collaboration with teams to help problem solve Customer Size Responsible for Direct Communication with South American Channel Partners, and Customers Complexity of products sold Must understand basics on all products while recording customer issues and complaint Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status. If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com. Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants. Allison Transmission is the world’s largest manufacturer of commercial-duty automatic transmissions and hybrid propulsion systems. Our products are specified by more than 300 of the world’s leading vehicle manufacturers and are used in a range of market sectors—from bus, refuse and emergency to construction, distribution and defense. Allison was founded in 1915 in Indianapolis, Indiana, where the company’s global headquarters is still located. We have approximately 1,400 dealer and distributor locations, employ more than 2,700 people around the world and our international presence spans more than 80 countries.
