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Remote IT Support Technician - Entry Level
🧾 Job Summary
The Elite Job is seeking a tech-savvy, motivated, and detail-oriented Remote IT Support Technician (Entry Level) to join our growing team. This role is ideal for recent graduates or individuals beginning their careers in IT who are eager to build real-world experience while working from the comfort of their own homes. As an IT Support Technician, you will provide remote troubleshooting assistance, resolve technical issues, and support our internal teams and external clients in navigating IT systems and tools.
✅ Key Responsibilities
Provide first-level technical support via email, chat, and remote desktop tools.
Troubleshoot software, hardware, and network-related issues efficiently and professionally.
Record, track, and manage support tickets through the companys helpdesk system.
Guide users through basic setup and installation procedures.
Escalate unresolved issues to senior technicians or relevant departments.
Maintain documentation and knowledge base articles for recurring issues.
Perform regular system updates, patches, and minor administrative tasks.
Ensure customer satisfaction through timely follow-ups and resolution updates.
🧠 Required Skills and Qualifications
Basic understanding of computer systems, mobile devices, and other tech products.
Familiarity with Windows and/or macOS operating systems.
Clear and concise communication skills (written and verbal).
Ability to follow technical instructions and workflows.
Customer-first mindset and eagerness to learn.
Reliable internet connection and a quiet home workspace.
Proficient in the use of Microsoft Office Suite or similar productivity tools.
🎓 Experience
No prior professional experience required – freshers are welcome.
Internship or personal experience in tech troubleshooting is a plus.
Training will be provided during onboarding.
⏰ Working Hours
Flexible shifts available to accommodate different time zones.
Typical shifts range between 6 to 8 hours per day, Monday to Friday.
Occasional weekend availability may be required during high-demand periods.
📘 Knowledge, Skills, and Abilities
Basic knowledge of networking (Wi-Fi, routers, VPN, etc.) is advantageous.
Strong problem-solving and analytical thinking skills.
Ability to stay organized, prioritize tasks, and meet deadlines.
Self-motivated with the ability to work independently and remotely.
Willingness to adapt and learn new technologies quickly.
🎁 Benefits
100% remote – work from anywhere.
Paid training and onboarding program.
Access to company tools and platforms.
Opportunity for career advancement into L2/L3 support or IT admin roles.
Work-life balance with flexible scheduling.
Employee recognition and performance bonuses.
Supportive team environment and mentorship.
🌟 Why Join The Elite Job?
At The Elite Job, we believe in empowering early-career professionals with real opportunities in the digital workforce. Join a forward-thinking company that values your growth, fosters innovation, and promotes from within. You will be part of a collaborative team where your voice matters and your tech skills are nurtured.
📬 How to Apply
If you are ready to kick-start your IT career from home, we would love to hear from you!
Click the Apply Now button or send your updated resume and a short cover letter outlining your interest to us with the subject line: Remote IT Support Technician – Entry Level.
