MS OFFICE Consultant and Support Expert

Your Tasks
  • Consult, provide, and perform final testing of recommended security, update, and general settings in the Rohde & Schwarz environment for Microsoft Office Apps and Office 2019
  • Document changes for administrators and end users via FAQ pages and manuals
  • Accept and process tickets assigned to technical service
  • Coordinate with other interfaces (e.g., Outlook/Teams or Add-ins) as necessary during task completion
  • Support a custom-developed add-on called R&S Templates Manager
  • Consult customers on implementing new requirements and understanding customer needs in an international environment
  • Guide and share knowledge with younger colleagues
  • Participate in MS Office rollouts for new versions and features
  • Organize rollout waves with internal colleagues
  • Inform end users and coordinate with the internal service desk
  • Manage hyper care phase with fast troubleshooting
  • Maintain very good written and spoken communication skills

Your Qualifications

  • In-depth knowledge of operation, maintenance, and troubleshooting of Microsoft Office Apps and Office 2019
  • In-depth knowledge of security, update, and general settings for Office 2019 and Microsoft Office Apps
  • In-depth knowledge of operation, maintenance, and troubleshooting of plugins used in Microsoft Office Apps and Office 2019
  • Strong skills in creating templates for Microsoft Word, Excel, and PowerPoint
  • Microsoft Certification is preferred
  • Minimum 4–5 years of experience with MS Office, with at least 2 years in MS Office consulting
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...