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Manager, Project Management System
The Manager, Project Management System oversees Macy’s Project Management platform across Macy’s, Inc., with a primary focus on Tango functionalities. This role manages all system components, including project management, bidding, and financial functions, as well as integrations with related accounting systems.
Requirements
- Manage the Tango technical help desk, including supervision of one or two colleagues and oversight of the Tango section within the ServiceNow ticketing system.
- Collaborate closely with Capital Control partners to ensure stable capital integration processes within the Tango ecosystem and to troubleshoot issues as they arise.
- Drive ongoing system development and improvements while maintaining day-to-day operational stability.
- Lead Tango training and maintain up-to-date training materials for new hires, refresher sessions, and changes resulting from system enhancements.
- Test and approve all system updates and patches in the Tango pre-production environment before they move to production.
- Communicate and coordinate effectively with users across the Macy’s, Inc. enterprise, as well as internal subject matter experts and external consultants connected to the Tango ecosystem.
- Lead system improvement initiatives with Store Environment process management, focusing on increasing efficiency and minimizing user impact.
- Demonstrate strong problem-solving skills, a solution-oriented mindset, and the ability to manage a high volume of work while adapting to changing priorities.
- Lead the Macy’s Tango team in maintaining and enhancing the Tango ecosystem.
- Provide regular updates and insights to senior executives.
- Partner with the Macy’s ServiceNow help desk team to resolve issues raised by internal and external Tango users.
- Identify when additional user training, updated training materials, or system corrections are needed, distinguishing between system issues and user errors.
- Maintain the pre-production environment and test all updates, fixes, and enhancements prior to releasing them into production.
- Demonstrate regular, dependable attendance and punctuality.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement