Manager, Project Management System

The Manager, Project Management System oversees Macy’s Project Management platform across Macy’s, Inc., with a primary focus on Tango functionalities. This role manages all system components, including project management, bidding, and financial functions, as well as integrations with related accounting systems.

Requirements

  • Manage the Tango technical help desk, including supervision of one or two colleagues and oversight of the Tango section within the ServiceNow ticketing system.
  • Collaborate closely with Capital Control partners to ensure stable capital integration processes within the Tango ecosystem and to troubleshoot issues as they arise.
  • Drive ongoing system development and improvements while maintaining day-to-day operational stability.
  • Lead Tango training and maintain up-to-date training materials for new hires, refresher sessions, and changes resulting from system enhancements.
  • Test and approve all system updates and patches in the Tango pre-production environment before they move to production.
  • Communicate and coordinate effectively with users across the Macy’s, Inc. enterprise, as well as internal subject matter experts and external consultants connected to the Tango ecosystem.
  • Lead system improvement initiatives with Store Environment process management, focusing on increasing efficiency and minimizing user impact.
  • Demonstrate strong problem-solving skills, a solution-oriented mindset, and the ability to manage a high volume of work while adapting to changing priorities.
  • Lead the Macy’s Tango team in maintaining and enhancing the Tango ecosystem.
  • Provide regular updates and insights to senior executives.
  • Partner with the Macy’s ServiceNow help desk team to resolve issues raised by internal and external Tango users.
  • Identify when additional user training, updated training materials, or system corrections are needed, distinguishing between system issues and user errors.
  • Maintain the pre-production environment and test all updates, fixes, and enhancements prior to releasing them into production.
  • Demonstrate regular, dependable attendance and punctuality.
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
  • Tuition reimbursement
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...