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Intermediate IT Help Desk Support Technician (Bilingual French/English, Remote)

November 19, 2025

Intermediate IT Help Desk Support Technician (Bilingual, Remote)Location: Remote (Canada-based)Salary: $50,000 - $60,000 CAD Benefits: Medical Insurance (60% paid for by company after 4 mos.), Vacation, Paid Sick Days, Certification Reimbursement, Online Training Courses Available Job Type: Full-Time | 100% RemoteTypical Hours: 40 hours/week; day-time, schedule flexibility based on support needsStart Date: ASAPSponsorship is not available Intermediate IT Help Desk Support Technician Description Our client, a long-standing IT services firm, is seeking a remote Intermediate IT Help Desk Support Technician to join their 24/7 team based in Montreal, Quebec. You'll provide front-line technical support to end-user clients across various hardware, software, and networking issues. This role is ideal for someone with a strong foundation in IT support who enjoys problem-solving and wants to continue growing their technical skillset. Our client values team players who are eager to learn and who communicate clearly with both end-users and internal teams. Bilingual fluency in English and French is required. This is a great opportunity to grow your career in a client-facing role within an energetic and friendly team, with access to a state-of-the-art technology environment, with a company who supports employee growth and development. Intermediate IT Help Desk Support Technician Responsibilities • Respond to and resolve support tickets via phone, email, and remote tools• Support desktops, laptops, printers, mobile devices, and VPN issues• Troubleshoot and manage Microsoft 365, Teams, Outlook, and Active Directory• Create and manage user accounts, reset passwords, and map network drives• Document troubleshooting steps and solutions in the ticketing system• Monitor alerts and perform initial triage on systems, antivirus, and backups• Follow escalation procedures for advanced issues or specialized teams• Contribute to internal documentation and knowledge base Intermediate IT Help Desk Support Technician Qualifications • Training in Computer Science, IT Support or related field required• 2+ years of help desk or IT support experience required• Microsoft O365 and Active Directory administration experience required• Understanding of networking concepts (including VPNs and email protocols) required• Proficiency with ticketing systems required• Bilingual fluency in English and French (written & spoken) required• Schedule flexibility required based on business needs of 24/7 team (rotating shifts/on-call) Technicien(ne) de soutien informatique – Centre de services (Bilingue, Télétravail)Lieu : Télétravail (basé au Canada)Salaire : 50 000 $ – 60 000 $ CADAvantages sociaux : Assurance médicale (60 % payée par l’entreprise après 4 mois), vacances, congés de maladie payés, remboursement des certifications, cours de formation en ligne disponiblesType d’emploi : Temps plein | 100 % télétravailHoraire typique : 40 heures/semaine; avec flexibilité selon les besoins en soutienDate d’entrée en poste : Dès que possibleParrainage : Non disponible Description du poste Notre client, une entreprise de services TI établie de longue date, est à la recherche d’un(e) technicien(ne) de soutien informatique intermédiaire pour joindre son équipe 24/7 basée à Montréal, Québec. Vous fournirez un soutien technique de première ligne aux utilisateurs finaux pour divers problèmes liés au matériel, aux logiciels et aux réseaux. Ce poste s’adresse à une personne possédant une solide base en soutien informatique, aimant résoudre des problèmes et souhaitant continuer à développer ses compétences techniques. Notre client valorise les joueurs d’équipe désireux d’apprendre et de communiquer clairement avec les utilisateurs finaux ainsi qu’avec les équipes internes. La maîtrise du français et de l’anglais, à l’oral et à l’écrit, est requise. C’est une excellente occasion de faire progresser votre carrière dans un rôle axé sur la clientèle, au sein d’une équipe dynamique et conviviale, avec accès à un environnement technologique de pointe et à une entreprise qui encourage la croissance et le développement professionnel. Responsabilités • Répondre et résoudre les billets de soutien par téléphone, courriel et outils à distance• Fournir du soutien pour les postes de travail, portables, imprimantes, appareils mobiles et problèmes de VPN• Dépanner et gérer Microsoft 365, Teams, Outlook et Active Directory• Créer et gérer les comptes utilisateurs, réinitialiser les mots de passe et configurer les lecteurs réseau• Documenter les étapes de dépannage et les solutions dans le système de billetterie• Surveiller les alertes et effectuer le triage initial sur les systèmes, antivirus et sauvegardes• Suivre les procédures d’escalade pour les problèmes avancés ou nécessitant des équipes spécialisées• Contribuer à la documentation interne et à la base de connaissances Qualifications • Formation en informatique, soutien TI ou domaine connexe requise• Minimum 2 ans d’expérience en centre de services ou en soutien TI• Expérience avec l’administration de Microsoft O365 et Active Directory requise• Compréhension des concepts réseaux (incluant VPN et protocoles de courriel) requise• Maîtrise des systèmes de billetterie requise• Bilinguisme français-anglais (oral et écrit) requis• Flexibilité d’horaire requise selon les besoins de l’équipe 24/7 (quarts rotatifs / sur appel)

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DISCLAIMER

Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Intermediate IT Help Desk Support Technician (Bilingual French/English, Remote)

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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