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Expert Strategic Account Manager, State-Flexible Location
About the position
The Expert Strategic Account Manager is responsible for managing business relationships with state government customers, trade professionals, and community organizations. This role serves as a trusted advisor, assisting customers in achieving their energy goals while promoting PG&E products and services. The position requires effective communication during service-related issues and events, ensuring customer satisfaction through strategic partnerships and advocacy.
Responsibilities
- Manage business relationships with state government customers and community organizations.
- Serve as a trusted consultative advisor to assist customers in realizing their energy vision.
- Act as the primary point of contact for service-related issues and needs.
- Promote and sell PG&E products, programs, and services to customers.
- Inform and advise customers on regulatory and legislative issues.
- Communicate with customers regarding planned and unplanned outages.
- Act as the Customer Strategy Officer during on-call responsibilities and PSPS Events.
- Develop positive business relationships with all classes and their communities.
- Work with Directors and Managers to resolve complex billing and service issues.
- Facilitate complex service planning problems by leveraging multiple departments.
- Provide critical field and customer perspective for segment strategies.
- Engage customers in sustainability and electrification solutions.
- Lead communication for internal and external stakeholders during emergency events.
- Share customer knowledge with the matrixed team for planning and marketing functions.
- Provide guidance and training to other Account Managers.
- Communicate with Transmission Voltage customers in time-sensitive situations.
- Develop market segment strategies as a Strategic Account Manager.
Requirements
- Bachelor's degree preferred or 8 or more years of industry-related experience.
- 8 or more years of relevant experience.
Nice-to-haves
- Master's degree.
Benefits
- Hybrid work environment allowing remote work and assigned work location based on business need.
