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Digital Workplace Client Services Project Management Portfolio Lead - Senior Vice President

December 26, 2025

Digital Workplace Client Services (DWCS) provides the tools that enable and empower Citis 250K staff to be productive, to collaborate effectively, and to eliminate repetitive work— also providing technology support and enabling the technology for Citi events, desktop upgrades, and the end-user hardware lifecycle.The mission of Digital Workplace Client Services is to provide simple-to-use services and exceptional workspace experiences that enable Citis global workforce to gain maximum benefit from the technology and applications we use to serve our clients and operate our company.The DWCS Project Management Portfolio Lead is a senior position responsible for managing and guiding a team that ensures efficient and effective delivery of all of DWCS’s key strategic initiatives (Projects & Programs) in coordination with multiple Technology Teams across Citi.Responsibilities:<ul><li>· Develop detailed project plans that meet business strategy goals and demonstrate in-depth understanding of existing technology services Digital Workplace Client Services to achieve our Strategic commitments.</li><li>· Lead a team of Project managers, providing managerial oversight and managing work slate in addition to general management responsibilities such as performance evaluation and management, employee selection, compensation, budget management and resource planning</li><li>· Resolve project/technical issues that have impact beyond own area and apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areas</li><li>· Provide services by using insights from stakeholder/partner relationships, actively seeking information to understand issues, expectations and needs</li><li>· Ensure essential procedures are followed and contributes to defining standards and recommend reengineering efforts for continuous improvement</li><li>· Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources</li><li>· Persuade and influence others through communication and diplomacy skills and negotiate with external parties as needed</li><li>· Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</li></ul>Qualifications:<ul><li>· 10+ years of experience in a technology infrastructure role with experience in people and project management and selected infrastructure technologies</li><li>· Experience in financial services or large complex and/or global environment preferred</li><li>· Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience</li><li>· Proven ability to develop projects required for design of metrics, analytical tools, benchmarking activities and identification of best practices</li><li>· Proven analytical, diagnostic and prioritizing skills with focus on execution and attention to detail</li><li>· Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment</li><li>· Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements</li></ul>Education:<ul><li>Bachelors degree/University degree or equivalent experience</li></ul>------------------------------------------------------Job Family Group: Technology------------------------------------------------------Job Family:Infrastructure------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Irving Texas United States------------------------------------------------------Primary Location Full Time Salary Range:$156,160.00 - $234,240.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Most Relevant Skills Please see the requirements listed above.------------------------------------------------------Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------Anticipated Posting Close Date:Dec 29, 2025------------------------------------------------------Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review <a href='https://www.citigroup.com/citi/accessibility/application-accessibility.htm' target='_blank'>Accessibility at Citi</a>. View Citi’s <a href='https://www.citigroup.com/global/eeo-aa-policy' target='_blank'>EEO Policy Statement</a> and the <a href='https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf' target='_blank'>Know Your Rights</a> poster.

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Get Hired Faster With COMPANY_NAME!

1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process

2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!

3: The Type of Resume You Need to Get Priority Placement

4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME

5: COMPANY_NAME Helps You Grow Your Career

6: The Easiest Way To Find A Job

7: Find Roles That Offer Growth, Culture & Benefits

8: Get Support With Resume, Interviews & Career Planning

9: Your Future Starts Today

10: Get Hired Within 15 to 30 Days With COMPANY_NAME

Digital Workplace Client Services Project Management Portfolio Lead - Senior Vice President

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

5. HOW DO YOU PROCESS INFORMATION?

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

8. HOW TO PRIORITIZE WORK?

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

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