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Customer Service Support Representative Specialty Testing Client Billing (Remote)
About the position
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world. Together, let's embrace possibilities and change lives! Labcorp is seeking a Client Customer Service Support Representative to join our team! Labcorp's Specialty Testing Revenue Cycle Management Division (RCM) is looking for an individual who is motivated by purpose. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you! This Client Customer Service Support Representative will join our Contact Center team for Client Accounts Receivable & Customer Service in RCM. This position will work with institutional physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product training and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.
Responsibilities
- Manage outbound calls or email replies in a timely manner averaging 50-60 outreaches per day
- Invoice, monitor and resolve aging AR for assigned client accounts
- Follow approved standard operating procedures (SOP's) to update and provide necessary information to resolve denied claims
- Continuous evaluation of current policies and SOP's and give recommendations for process improvements
- Handle sensitive information in a confidential manner
- Reading and understanding of explanation of benefits or correspondence
- Accurately document all accounts ensuring guidelines and regulations are followed
- Communicate via telephone with a physician, insurance company and patients
- Utilize tools to verify eligibility, claim status and/or to obtain better billing information
Requirements
- Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience
- Prior healthcare customer service experience is strongly preferred with strong preference given to professional medical billing and collection background
- Previous call center CSSR experience is strongly preferred
- Client billings collections experience is highly preferred
- Strong phone and verbal communication skills along with active listening skills
- Ability to meet deadlines and exercise critical thinking skills
- Dedicated workspace to perform duties without interference; this will be a structured environment with designated lunch and breaks
- Ability to manage time and tasks independently while maintaining productivity
- Internet speed of at least 50 megabytes per second
- No satellite internet
- Ability to connect equipment to router/modem with Ethernet cord (Equipment cannot be connected through Wi-Fi)
Benefits
- Work from home opportunity!
- Medical, Vision and Dental Insurance Options!
- Flexible Spending Accounts!
- 401k and Employee Stock Purchase plans!
- No Charge Lab Testing!
- Fitness Reimbursement Program!
- And many more incentives!
