Customer Service Representative - Insurance

Description:

  • Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
  • Deliver personalized, proactive solutions and recommend valuable products and services
  • Engage with members using strong communication and a friendly, problem-solving mindset
  • Think quickly and critically to resolve issues—this is not a scripted environment
  • Navigate multiple systems and tools while actively listening and multitasking
  • Maintain a positive, can-do attitude in a fast-paced and evolving environment
  • Participate in ongoing coaching and development to continually enhance your performance

Requirements:

  • Prior customer service experience (recent call center experience preferred)
  • Spanish fluency is a plus!
  • Excellent communication skills (written, verbal, and listening)
  • Ability to multitask and navigate computer systems in real time
  • A flexible, “can-do” mindset and willingness to adapt to change
  • High school diploma or GED
  • Ability to pass a background check and drug screening
  • Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019
  • Demonstrated ability to uphold productivity and confidentiality in a remote setting.
  • Regular attendance in virtual team meetings and training sessions.
  • Availability during standard business hours and flexibility for possible shift adjustments.

Benefits:

  • $23 – $25 per hour starting pay
  • Additional $1/per hour for English/Spanish bilingual fluency
  • $1,000 hiring bonus for those with an active Property & Casualty License (external candidates only)
  • Training is 100% remote and approximately 17 weeks
  • Post training schedule is 100% remote
  • Comprehensive benefits package
  • Health coverage for medical, dental, vision
  • 401(K) saving plan with company match AND Pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)
  • A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...