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Chewy Remote Virtual Customer Care Representative
Job Summary
Progressive Technology, a trusted partner of Chewy, is seeking passionate and dedicated Remote Virtual Customer Care Representatives to join our fast-growing remote team. In this role, you will serve as the voice of Chewy, providing exceptional service to pet parents across the nation. You will handle inquiries, offer support, and resolve issues with empathy and efficiency—ensuring every customer interaction reflects our values of compassion, care, and commitment to excellence.
This is your opportunity to become part of a customer-obsessed organization that values innovation, integrity, and the well-being of both pets and their owners.
Key Responsibilities
Deliver outstanding customer service via phone, chat, and email in a remote setting.
Resolve product or service problems by clarifying the customers concern, determining the cause, selecting the best solution, and following up to ensure resolution.
Maintain a high level of professionalism and empathy with every customer interaction.
Utilize multiple systems simultaneously to assist customers and document all communication accurately.
Collaborate with internal departments to improve the customer experience and resolve complex issues.
Stay updated on Chewy products, promotions, policies, and procedures.
Uphold performance metrics such as average handle time, customer satisfaction, and issue resolution rates.
Required Skills and Qualifications
High school diploma or equivalent; some college preferred.
Exceptional verbal and written communication skills.
Strong typing speed (at least 40 WPM) with high accuracy.
Proficient with computer systems and ability to navigate multiple applications.
A calm, patient, and solutions-oriented approach to problem-solving.
Self-motivated with strong organizational and time management skills.
A quiet, distraction-free home workspace and reliable high-speed internet.
Experience
1–2 years of customer service experience, preferably in a remote environment.
Prior experience in e-commerce, retail, or call centers is highly desirable.
Experience using CRM tools (e.g., Salesforce, Zendesk) is a plus.
Working Hours
Full-time availability is required.
Must be available for a flexible schedule, including evenings, weekends, and holidays.
Shifts are assigned between 7:00 AM – 11:00 PM (EST), depending on business needs.
Knowledge, Skills, and Abilities
Deep understanding of customer care principles and best practices.
Ability to adapt to changing technologies and workflows.
High emotional intelligence and an innate desire to help others.
Strong attention to detail and a proactive approach to problem-solving.
Team-oriented mindset with the ability to work independently.
Benefits
Competitive hourly wage and performance-based incentives.
Medical, Dental, and Vision Insurance (for eligible employees).
401(k) plan with company match.
Paid Time Off and Paid Holidays.
Employee discounts on Chewy products.
Opportunities for growth, development, and internal mobility.
Remote work flexibility with all necessary equipment provided.
Why Join Us
At Progressive Technologys Chewy division, you are not just joining a team—you are becoming part of a family that truly cares. We believe in empowering our employees with the tools and support they need to thrive in a fast-paced, innovative environment. From meaningful work to continuous learning opportunities, your contributions here make a direct impact on the lives of pet parents and their beloved animals.
How to Apply
Ready to launch your remote career with a company that values your skills and passion for customer care?
Apply Now by visiting our official careers page.
Be sure to upload your updated resume and a short cover letter explaining why you are the perfect fit for this role.
