Care Team Representative – Bilingual French/English

Job Description:

  • Provide excellent service displaying empathy to callers regarding claims for multiple lines of business
  • Acts as primary liaison with callers from multiple client accounts within a shared services environment
  • Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes
  • Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times
  • Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status
  • Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
  • Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system
  • Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
  • Attendance during scheduled work hours is required

Requirements:

  • High school diploma or GED required
  • One (1) year customer service experience or equivalent combination of education and experience required
  • Inbound call center experience preferred
  • Excellent verbal and written communication skills
  • PC literate, including Microsoft Office products, Windows environment
  • Must meet minimum typing requirements
  • Strong organizational skills
  • Good interpersonal skills
  • Ability to multi task in fast paced environment
  • Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
  • Ability to work in a team environment and/or independently
  • Ability to meet or exceed Performance Competencies
  • Ability to meet all attendance expectations

Benefits:

  • Telecommuter
  • Professional development opportunities
  • Work-life balance
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