Business Intelligence Analyst I

About the position

Responsibilities

  • Provide outstanding IT customer service to City Departments and consultants via call-in, email, and on-site support.
  • Maintain and support city database operations including ERP software and reporting tools.
  • Develop and execute database queries and conduct analyses.
  • Evaluate and improve existing BI systems.
  • Create visualizations and reports for requested projects.
  • Gather feedback from end users about system performance and implement changes as necessary.
  • Collaborate with teams to integrate systems.
  • Coordinate developers to build and implement technology solutions.
  • Assist in maintaining City Server and related equipment and software.
  • Develop and update technical documentation.
  • Train City users in PC hardware and software and related functions through business critical applications, networking, PowerPoint presentations and other related training activities.
  • Provide after hours on-call support when needed for systems maintenance and/or system outages.
  • Work with web APIs and services.
  • Perform other duties as assigned.

Requirements

  • Completion of two (2) years of technical college studies in computer science, computer programming, or related fields; AND four (4) years of progressively responsible experience in database operations; OR an equivalent combination of education and experience.
  • Knowledge of database querying and report writing.
  • Understanding of networking (LAN/VLAN) system management concepts and information system management concepts.
  • Familiarity with hardware configurations and capabilities, operating system fundamentals, and data communication concepts.
  • Experience with NetWare/Windows Servers systems, PC operating systems, applications and programs, and networking documentation procedures.
  • Technical writing skills.

Nice-to-haves

  • Microsoft SQL DBA certification.
  • IBM Cognos report writing experience.
  • IBM iSeries knowledge and RPG programming.
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