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Banquets | Event Operations Manager
About the position
Overview \"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART.\" - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.
Responsibilities
- Responsible to assist the Director of Event Operations for the overall management of the Food and Beverage service operation for all conference and catering events to ensure the maximization of potential revenues, accurate payroll, and Banquet organizational effectiveness and efficiency.
- Oversee the F&B Operation and F&B Standards of service as it relates to Fontainebleau Resort performance standards.
- Prepares weekly payroll for the Event Management department.
- Ensure filling systems are maintained and up to date.
- Design and implement office policies.
- Responsible for creating procurement orders for vendors (i.e., coding, matching invoices, inventory of storerooms, etc.) as assigned.
- Matein and order monthly office supplies.
- Schedule staff daily and weekly assigning for banquet functions in accordance with the CBA (Collective Bargaining Agreement).
- Send the original schedule email on Mondays for next week.
- Send daily and weekly hotline emails for the banquet shift.
- Oversees banquet payroll and banquet schedule.
- Schedule and track banquet team members for the hotel training sessions.
- Coordinate with other departments/managers the daily flow of our Hotel's Operations.
- Develop professional relationships with clients, vendors, team members, and hotel colleagues.
- Resolve team member's concerns and implement resolutions.
- Approve hours in Paycom to ensure paycode are accurate daily.
- Assist in helping team members with missed punches.
- Ensure compliance by all F&B Banquets personnel with hotel and departmental rules, policies, and procedures.
- Oversee the work perfomed by the Banquet Coordinator.
- Keep accurate count of the Banquet Servers daily tracking system to track availability for BQT shift.
- Perform other related duties as assigned by the Director of Event Operations, and Assistant Director of Event Operations.
Requirements
- Knowledge of banquet and catering concepts, practices, and procedures.
- Effective supervisory and communication skills.
- Well organized and demonstrated strong problem solving skills.
- Ability to develop strong professional relationships with vendors, guests and employees.
- Ability to operate basic office equipment.
- Minimum of three years relevant experience in a high quality, high volume catering and convention operation.
- High school education or equivalent.
Nice-to-haves
- Two years supervisory experience preferred.
- College degree preferred.
