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Admissions Representative
About the position
We are looking for an Admissions Representative to join our team. This will be a HYBRID position. Some work will occur on campus and some work can be done remotely. Under direct supervision, this position will recruit qualified students for the college’s academic programs in a compliant, appropriate and professional manner. Provide basic information, routine guidance and assistance to potential students on matters related to enrollment and the admissions process. Evaluate and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the student, Unitek College, and/or relevant regulatory agencies. Uphold enrollment standards by complying with related governmental regulations and standards of accreditation, and by enrolling only students who meet eligibility requirements as published in the college’s catalog. Demonstrate positive attitude and motivation, concern for students, teamwork, excellent time management skills and the work ethic to follow-through on commitment to students and the organization. Use Company approved Admissions materials during telephone calls, interviews and enrollment process. Observe and adhere to all company policies and best practices. Exercise judgment within defined procedures and practices to determine appropriate course of action.
Responsibilities
- Take inquiry calls from all potential students interested in knowing or receiving information about the programs—including entrance requirements, curricula and academic standards—and encourage qualified prospects to schedule an appointment for an interview.
- Return web inquiries and calls promptly to all potential students and give accurate information about the programs, including entrance requirements, curricula and academic standards.
- Make outbound phone calls to potential students that have expressed interest in attending the institution.
- Participate in organized phone-a-thons and dialing campaigns according to company best practices.
- Initiate unsolicited leads and generate new business when not responding to outstanding inquiries or working with current prospective students.
- Follow up on all inquiries that fail to schedule or show for an interview.
- Follow up with interviews that did not progress in the enrollment process and dropped/cancelled students to resolve any issues or address concerns.
- Schedule and conduct student interviews, ensuring compliance with Company Policy regarding Financial Aid.
- Utilize only approved company materials during the interview process.
- Meet with potential students to explain the program offering and match the college’s benefits and advantages to the student’s needs.
- Mentor and advise students to help them identify their unique skills and interests.
- Address any easily-resolved inquiries, questions, concerns or issues and ensure appropriate action is taken.
- Accurately account for all inquiries and the admissions activity associated with all inquiries.
- Complete daily activity reports.
- Ensure that all pre-start paperwork is completed accurately and in a timely manner.
- Attend and successfully complete all training for this position, as required at any time by the Company.
Requirements
- Minimum 2 years customer service, telemarketing or sales experience (including admissions experience).
- Demonstrated ability to fulfill Company Key Behaviors.
- Excellent presentation skills.
- Bachelor’s degree or equivalent experience required.
- Knowledge of Microsoft Office Suite: Word, Excel, Outlook.
- Ability to work assigned/flexible hours necessary to complete the job on a weekly basis.
Benefits
- Medical, Dental and Vision starting the 1st of the month following 30 days of employment.
- 2 Weeks’ starting Vacation per year, increasing based on years of service with company.
- 12 paid Holidays and 2 Floating Holidays.
- Company Paid Life Insurance at 1x’s your annual salary.
- Leadership development and training for career advancement.
- Tuition assistance and Forgiveness for you and your family up to 100% depending on the program.
